Improving Readiness and Retention for the U.S. Army l Vovici Webinars & Webcasts l Vovici

Vovici Webinars

Improving Readiness and Retention for the U.S. Army

With the success of the Army linked to the well-being of its soldiers, Serco's growing feedback system has become essential in delivering effective and efficient services, facilities and infrastructure that millions of soldiers and their families depend on.

Vovici & Serco explain Voice of the Customer in the U.S. Army

Pam Holloway discusses the five-year journey that started with a few disparate surveys and how it is emerging into an industry leader that has been recognized as a best practice by the Department of Defense. Hear how Serco is using a balance of strong survey technology, powerful Business Intelligence reporting and comprehensive processes to eliminate costs, save resources and improve readiness and retention for the U.S. Army.

Speakers
Pam Holloway in this Serco webcast explains Voice of the Customer in the U.S. Army
Pam Holloway
Serco Consultant to
U.S. Army Customer Management Services
Serco		 In this webinar, Justin Corrado of Vovici explains how Serco employs Voice of the Customer in the U.S. Army
Justin Corrado
Sr. Manager
Product Marketing
Vovici


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