Emerging Voice of the Customer Trends from Loyalty Leaders l Vovici Webinars & Webcasts l Vovici

Vovici Webinars

Emerging Voice of the Customer Trends from Loyalty Leaders

Vovici & Forrester webcast on Voice of the Customer

Forrester Research, an independent research company advising global leaders in business and technology, recently held its second annual Voice of the Customer (VoC) Awards to recognize firms that excel in capturing, analyzing, and acting on customer feedback.

In this Vovici-sponsored webinar, Forrester will share emerging VoC trends observed from the Award winners and finalists. Attendees will hear about best practices from major consumer brands, such as American Express and Dell, as well as leading B2B firms, such as CDW and EMC.

Speakers
Andrew McInnes of Forrester explains Voice of the Customer in this webcast
Andrew McInnes
Analyst
Customer Experience,
Forrester Research, Inc.
Justin Corrado of Vovici explains Voice of the Customer in this webcast
Justin Corrado
Sr. Manager
Product Marketing
Vovici










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