Whether just starting a customer experience program or looking to take yours to the next level, it’s important to always be thinking about how you can deliver the best possible experience for your customers.
Watch this insightful webinar featuring industry experts Harley Manning, VP, Research Director at Forrester Research, Inc. and co-author of the book, Outside In: The Power of Putting Customers at the Center of Your Business, and Nancy Porte, VP of Customer Experience at Verint. Together, they will share some powerful—and potentially surprising insights on how to super charge your customer experience program and take it to the next level.
- What “Customer Experience” actually means and how it can differentiate your business from the competition
- How the customer experience can translate into big dollars, increased revenue, reduced costs – and even market cap
- What is a customer experience ecosystem and why the contact center, branch office, and back-office operations environments play such a vital role
- Steps you can take to improve the customer experience that will benefit your business, your customers and your bottom line
Watch this webinar to find out more about the path to customer experience excellence.
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