Igniting A Customer-centric Culture l Vovici Webinars & Webcasts l Vovici

Vovici Webinars

Igniting A Customer-centric Culture

In this Vovici & Forrester webinar, learn how building a customer-centric culture is about more than directing the efforts of front-line employees.

Building a customer-centric culture is about more than directing the efforts of front-line employees. We will detail how a solid strategy that combines executive support, easily understandable metrics and elements of self-empowerment can galvanize a sustainable and effective customer-centric culture.

In this webinar, guest speaker Paul Hagen, principal analyst in Forrester Research’s Customer Experience Group will be joined by Vovici's Jeffrey Henning, VP of Strategy, and Nancy Porte, VP of Customer Experience, to answer your burning questions about building a customer-centric culture, such as to how to hire, socialize and incent employees in ways that improve the customer experience.

Speakers
Paul Hagan of Forrester Research explains customer-centric culture in this Vovici webcast
Paul Hagen
Principal Analyst
Forrester Research, Inc.		 Jeffrey Henning explains customer-centric culture in this Vovici webinar
Jeffrey Henning
VP, Strategy
Vovici		 Nancy Porte explains customer-centric culture in this Vovici webcast
Nancy Porte
VP, Customer Experience
Vovici




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