Vovici Webinars

What it Means to Be Customer-Centric in 2012

Wednesday, September 21, 2011 @ 2 p.m. Eastern

Speakers
Andrew McInnes Analyst Forrester Research, Inc.	Nancy Porte VP, Customer Experience Vovici

Do you know if you are meeting your customers' expectations or could you be falling short? Do you know how your customers actually perceive you? The answers to these questions could be the key to increased revenue opportunities and improved customer advocacy and retention.

Hear from top customer experience experts Nancy Porte, VP of Customer Experience at Vovici and Andrew McInnes, Analyst from Forrester Research Inc. as they explain what it means to be customer-centric in 2012 and how to improve customer experience through customer journey maps – a view of your company from the customer's perspective. It's an invaluable tool in becoming one of today's preeminent customer-centric organizations.

Ensure that your customers stay with you longer, spend more and recommend you to others – to learn more, register today!

Watch it today!

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